A list says it existed. A photo says what happened.
A defect register tells you an item was raised. It does not, on its own, show the state it was in or that the fix was done properly. The photo is what turns a line on a list into something you can rely on later.
It settles disputes before they grow
When a client questions a finish months after they move in, a dated photo of the issue and the fix usually ends the conversation quickly. Without it, you are arguing from memory — and memory is not a strong position in a dispute.
It holds trades to the work
Asking for a rectification photo changes the conversation with a subcontractor. “It’s done” becomes a picture of the completed work, attached to the item. That is fairer to everyone and far easier to sign off.
It still works at DLP
Defects liability questions can arrive long after handover. A record where every closed item carries its photo and history is the difference between a five-minute answer and a week of digging through old folders.
Keep the record without the admin
CleanRun IQ keeps the original, rectification and closeout photo on every item automatically — no separate folder to maintain.
See how photo evidence works